Please allow up to 48 hours after receipt of payment for order processing.
We ship orders using Priority Mail via the US Postal Service. The shipping charge is calculated upon checkout. Any difference over $1.00 between the calculated shipping charge and the actual shipping charge will be refunded. Orders are shipped each week on Tuesdays and Fridays. Domestic customers receive shipments within 2-3 business days of the shipping date. Other services are available upon request at an additional charge. Please contact us via e-mail at firstname.lastname@example.org to inquire about other shipping options.
The fee for shipping internationally is calculated upon checkout. With the standard service, customers generally receive shipments within 6-10 business days. Occasionally, circumstances beyond our control may cause the package(s) to be delayed (e.g. customs searches). Other services are available upon request at an added charge. Please call or e-mail to inquire about shipping options.
All sales are final. Please contact us immediately if you discover the order is incorrect or if a product is defective. We will refund your account or replace the merchandise at no additional cost. Simply return the faulty merchandise in the condition received. We are here to help resolve the problem and help you get back to quilting.